Q2 ：<span style="font-size:14px"><span style="font-family:微软雅黑,sans-serif">请问您是否</span><span style="font-family:微软雅黑,sans-serif">拥有一辆家用汽</span><span style="font-family:微软雅黑,sans-serif">车呢？</span></span>

Q3 ：<span style="font-size:14px"><span style="font-family:微软雅黑,sans-serif">请问您这辆车是</span><strong><span style="font-family:微软雅黑,sans-serif">什么品牌</span></strong><span style="font-family:微软雅黑,sans-serif">呢</span><span style="font-family:微软雅黑,sans-serif">？</span></span>

Q4 ：<span style="font-family:微软雅黑,sans-serif"><span style="font-size:14px">请问是东风日产</span></span><span style="font-family:微软雅黑,sans-serif"><span style="font-size:14px">哪个车型呢？</span></span>

Q5 ：<span style="font-family:微软雅黑,sans-serif"><span style="font-size:14px">请问是一汽大众</span></span><span style="font-family:微软雅黑,sans-serif"><span style="font-size:14px">哪个车型呢？</span></span>

Q6 ：<span style="font-family:微软雅黑,sans-serif"><span style="font-size:14px">请问是上汽通用</span></span><span style="font-family:微软雅黑,sans-serif"><span style="font-size:14px">哪个车型呢？</span></span>

Q7 ：<span style="font-family:微软雅黑,sans-serif"><span style="font-size:14px">请问是广汽丰田</span></span><span style="font-family:微软雅黑,sans-serif"><span style="font-size:14px">哪个车型呢？</span></span>

Q8 ：<span style="font-size:14px"><span style="font-family:微软雅黑,sans-serif">请问您这辆车购买时是属于？</span></span>

Q9 ：<span style="font-size:14px"><span style="font-family:微软雅黑,sans-serif"><span style="font-family:"Times New Roman""> </span></span><!--[endif]--><span style="font-family:微软雅黑,sans-serif">请问</span><span style="font-family:微软雅黑,sans-serif">平时是由您负责对车辆进行</span><span style="font-family:微软雅黑,sans-serif">保养</span><span style="font-family:微软雅黑,sans-serif">/</span><span style="font-family:微软雅黑,sans-serif">维修</span><span style="font-family:微软雅黑,sans-serif">的吗？</span></span>

Q10 ：<span style="font-size:14px"><span style="font-family:微软雅黑,sans-serif">请问您最近<font color="#ff0000"><u>7个月</u></font></span><span style="font-family:微软雅黑,sans-serif">，是否到过[Q2]4S店</span><span style="font-family:微软雅黑,sans-serif">，对您的[Q2]</span><span style="font-family:微软雅黑,sans-serif">车辆进行了维修/</span><span style="font-family:微软雅黑,sans-serif">保养呢？</span></span>

Q11 ：<span style="font-size:14px"><span style="font-family:Arial,sans-serif"><span style="font-family:"微软雅黑","sans-serif"">请问您这一次维修/保养是自己开车到店的吗？</span></span></span>

Q14 ：<span style="font-family:微软雅黑,sans-serif; font-size:14px">请问您对4S店位置的便利性 的满意度打几分？</span>

Q15 ：<strong><span style="font-family:微软雅黑,sans-serif; font-size:10.5pt"> </span></strong><span style="font-family:微软雅黑,sans-serif; font-size:10.5pt">请问您对4S店保养/维修过程透明度 的</span><span style="font-family:微软雅黑,sans-serif; font-size:14px">满意度打几分？</span>

Q16 ：<strong><span style="font-family:微软雅黑,sans-serif; font-size:10.5pt"> </span></strong><span style="font-family:微软雅黑,sans-serif; font-size:14px">请问您对4S店 维修/保养等待时间长短 </span><span style="font-family:微软雅黑,sans-serif; font-size:10.5pt">的</span><span style="font-family:微软雅黑,sans-serif; font-size:14px">满意度打几分？</span>

Q17 ：<span style="font-family:微软雅黑,sans-serif; font-size:14px">请问您对4S店工时费、配件价合理性 </span><span style="font-family:微软雅黑,sans-serif; font-size:10.5pt">的</span><span style="font-family:微软雅黑,sans-serif; font-size:14px">满意度打几分？</span>

Q18 ：<span style="font-family:微软雅黑,sans-serif; font-size:14px">请问您对4S店 维修技工专业水平 </span><span style="font-family:微软雅黑,sans-serif; font-size:14px"> </span><span style="font-family:微软雅黑,sans-serif; font-size:10.5pt">的</span><span style="font-family:微软雅黑,sans-serif; font-size:14px">满意度打几分？</span>

Q19 ：<span style="font-family:"微软雅黑","sans-serif"; font-size:10.5pt">请问以下哪个选项，符合您对配件的选择？</span>

Q20 ：<span style="font-family:微软雅黑,sans-serif; font-size:14px">请问您对4S店 售后服务人员礼貌程度 的满意度打几分？</span>

Q21 ：<span style="font-family:微软雅黑,sans-serif; font-size:14px">请问您对4S店 售后服务体验 总体评价打几分？</span>

Q22 ：<strong><span style="font-family:"微软雅黑","sans-serif"; font-size:10.5pt"><span style="font-family:"Times New Roman"; font-size:7pt">  </span></span></strong><!--[endif]--><span style="font-family:"微软雅黑","sans-serif"; font-size:10.5pt">未来半年，您会继续选择[Q2]4S店进行维修保养吗？</span>

Q23 ：<span lang="DE" style="font-size: 10.5pt; font-family: 微软雅黑, sans-serif;">请问</span><span style="font-size: 10.5pt; font-family: 微软雅黑, sans-serif;">您认为</span><span lang="EN-GB" style="font-size: 10.5pt; font-family: 微软雅黑, sans-serif;">[Q2]4S</span><span style="font-size: 10.5pt; font-family: 微软雅黑, sans-serif;">店有什么优势，让您持续选择回去做保养<span lang="EN-GB">/</span>维修</span><span lang="DE" style="font-size: 10.5pt; font-family: 微软雅黑, sans-serif;">？（可多选）</span>

Q24 ：<span style="font-size:14px"><span style="font-family:微软雅黑,sans-serif">请问</span><span style="font-family:微软雅黑,sans-serif">什么原因，导致</span><span style="font-family:微软雅黑,sans-serif">您</span><span style="font-family:微软雅黑,sans-serif">考虑不回</span><span style="font-family:微软雅黑,sans-serif">[Q2]</span><span style="font-family:微软雅黑,sans-serif">4S</span><span style="font-family:微软雅黑,sans-serif">店保养/维修呢</span><span style="font-family:微软雅黑,sans-serif">？（可</span><span style="font-family:微软雅黑,sans-serif">多</span><span style="font-family:微软雅黑,sans-serif">选）</span></span>

Q25 ：<span style="font-family:"微软雅黑","sans-serif"; font-size:10.5pt">您是否曾经光顾过<span style="color:red">非４S店</span>售后服务机构，对你的这辆[Q2]车进行</span><span style="font-family:"微软雅黑","sans-serif"; font-size:10.5pt">保养/维修吗</span><span style="font-family:"微软雅黑","sans-serif"; font-size:10.5pt">？</span>

Q26 ：<b style="text-indent: -22.7pt;"><span lang="EN-GB" style="font-size:10.5pt;line-height:90%;font-family:"微软雅黑","sans-serif";
mso-bidi-font-family:微软雅黑"><span style="font-variant-numeric: normal; font-weight: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";">  </span></span></b><span lang="DE" style="text-indent: -22.7pt; font-size: 10.5pt; line-height: 90%; font-family: 微软雅黑, sans-serif;">请问</span><span style="text-indent: -22.7pt; font-size: 10.5pt; line-height: 90%; font-family: 微软雅黑, sans-serif;">您曾经光顾的是哪类型的售后服务店呢</span><span lang="DE" style="text-indent: -22.7pt; font-size: 10.5pt; line-height: 90%; font-family: 微软雅黑, sans-serif;">？（</span><span style="text-indent: -22.7pt; font-size: 10.5pt; line-height: 90%; font-family: 微软雅黑, sans-serif;">可多</span><span lang="DE" style="text-indent: -22.7pt; font-size: 10.5pt; line-height: 90%; font-family: 微软雅黑, sans-serif;">选）</span><p class="MsoNormal" style="margin-left:22.7pt;text-indent:-22.7pt;line-height:
90%;mso-list:l0 level1 lfo1;layout-grid-mode:char"><b><span lang="EN-GB" style="font-size:10.5pt;
line-height:90%;font-family:"微软雅黑","sans-serif""><o:p></o:p></span></b></p>

Q27 ：<span style="font-family:"微软雅黑","sans-serif"; font-size:10.5pt">请问</span><span style="font-family:"微软雅黑","sans-serif"; font-size:10.5pt">您是因为哪些需要，而去光顾</span><span style="color:red; font-family:"微软雅黑","sans-serif"; font-size:10.5pt">非４S店</span><span style="font-family:"微软雅黑","sans-serif"; font-size:10.5pt">售后服务机构呢</span><span style="font-family:"微软雅黑","sans-serif"; font-size:10.5pt">？（</span><span style="font-family:"微软雅黑","sans-serif"; font-size:10.5pt">可多</span><span style="font-family:"微软雅黑","sans-serif"; font-size:10.5pt">选）</span>

Q28 ：<span style="font-family:"微软雅黑","sans-serif"; font-size:10.5pt">您是否有使用过线上汽车服务的经历？（可多选</span><span style="font-family:"微软雅黑","sans-serif"; font-size:10.5pt">）</span>

Q31 ：<span style="font-family:"微软雅黑","sans-serif"; font-size:10.5pt">第一季度，因疫情影响，</span><span style="font-family:"微软雅黑","sans-serif"; font-size:10.5pt">您的</span><span style="font-family:"微软雅黑","sans-serif"; font-size:10.5pt">车辆月均行驶里程，比疫情前增加还是减少</span><span style="font-family:"微软雅黑","sans-serif"; font-size:10.5pt">了</span><span style="font-family:"微软雅黑","sans-serif"; font-size:10.5pt">呢？</span>

Q32 ：<span style="font-family:"微软雅黑","sans-serif"; font-size:10.5pt">出行比疫情前减少了，主要是哪方面出行减少了？（可多选）</span>

Q33 ：<p class="MsoNormal" style="margin-left:22.7pt;text-indent:-22.7pt;line-height:
90%;mso-list:l0 level1 lfo1;layout-grid-mode:char"><span style="font-size:10.5pt;
line-height:90%;font-family:"微软雅黑","sans-serif";mso-bidi-font-family:Tahoma;
mso-fareast-language:ZH-CN;mso-bidi-font-weight:bold">疫情期的月均行驶里程，比疫情前<span style="color:red">减少了</span>大概多少公里</span><span lang="EN-GB" style="font-size:
9.0pt;line-height:90%;font-family:"微软雅黑","sans-serif"">/</span><span style="font-size:9.0pt;line-height:90%;font-family:"微软雅黑","sans-serif";
mso-fareast-language:ZH-CN">月</span><span style="font-size:10.5pt;line-height:
90%;font-family:"微软雅黑","sans-serif";mso-bidi-font-family:Tahoma;mso-fareast-language:
ZH-CN;mso-bidi-font-weight:bold">？<span lang="EN-GB"><o:p></o:p></span></span></p>

Q34 ：<span style="font-family:"微软雅黑","sans-serif"; font-size:10.5pt">因疫情影响，您在保养</span><span style="font-family:"微软雅黑","sans-serif"; font-size:9.0pt">/</span><span style="font-family:"微软雅黑","sans-serif"; font-size:10.5pt">维修时，是否有新的需求？</span>

Q35 ：<span style="font-family:"微软雅黑","sans-serif"; font-size:10.5pt">因疫情影响，您在保养</span><span style="font-family:"微软雅黑","sans-serif"; font-size:9.0pt">/</span><span style="font-family:"微软雅黑","sans-serif"; font-size:10.5pt">维修方面的花费预算，有改变吗？</span>

Q36 ：<span style="font-family:"微软雅黑","sans-serif"; font-size:10.5pt">在未来半年，在您保养</span><span style="font-family:"微软雅黑","sans-serif"; font-size:9.0pt">/</span><span style="font-family:"微软雅黑","sans-serif"; font-size:10.5pt">维修时，希望4S店提供以下哪些服务？（可多选）</span>

Q37 ：<span style="font-family:"微软雅黑","sans-serif"; font-size:10.5pt">如果４S店提供以下哪些服务，能提高您回４S店保养的意愿？</span><span style="font-family:"微软雅黑","sans-serif"; font-size:10.5pt">（可多选）</span>

Q39 ：<span style="font-family:"微软雅黑","sans-serif"; font-size:10.5pt">请问您是第几次购车呢？</span>

Q40 ：<span style="font-family:"微软雅黑","sans-serif"; font-size:10.5pt">请问您的这辆[Q2]车，已经使用多少年了？</span>

Q41 ：请问您的车是否已过保修期？

Q42 ：<span style="font-family:"微软雅黑","sans-serif"; font-size:10.5pt">请问您的性别是？</span>

Q43 ：<span style="font-family:"微软雅黑","sans-serif"; font-size:10.5pt">请问您的年龄是？</span>

Q44 ：<span style="font-family:"微软雅黑","sans-serif"; font-size:10.5pt">您的最高学历是？</span>

Q45 ：<span style="font-family:"微软雅黑","sans-serif"; font-size:11.0pt">您</span><span style="font-family:"微软雅黑","sans-serif"; font-size:11.0pt">所在</span><span style="font-family:"微软雅黑","sans-serif"; font-size:11.0pt">的</span><span style="font-family:"微软雅黑","sans-serif"; font-size:11.0pt">单位性质</span><span style="font-family:"微软雅黑","sans-serif"; font-size:11.0pt">是？</span>

Q46 ：<span style="font-size:14px"><span style="font-family:"微软雅黑","sans-serif"">您目前的职务是？</span></span>

Q47 ：<span lang="DE" style="font-size:11.0pt;mso-bidi-font-size:
10.5pt;font-family:"微软雅黑","sans-serif";mso-bidi-font-family:Arial;mso-font-kerning:
0pt;mso-ansi-language:EN-GB;mso-fareast-language:DE;mso-bidi-language:AR-SA;
mso-bidi-font-weight:bold">请问您的</span><b><span style="font-size:11.0pt;mso-bidi-font-size:10.5pt;font-family:"微软雅黑","sans-serif";
mso-bidi-font-family:Arial;color:red;mso-font-kerning:0pt;mso-ansi-language:
EN-GB;mso-fareast-language:ZH-CN;mso-bidi-language:AR-SA">个人年</span><span lang="DE" style="font-size:11.0pt;mso-bidi-font-size:10.5pt;font-family:"微软雅黑","sans-serif";
mso-bidi-font-family:Arial;color:red;mso-font-kerning:0pt;mso-ansi-language:
EN-GB;mso-fareast-language:DE;mso-bidi-language:AR-SA">收入</span></b><span lang="DE" style="font-size:11.0pt;mso-bidi-font-size:10.5pt;font-family:"微软雅黑","sans-serif";
mso-bidi-font-family:Arial;mso-font-kerning:0pt;mso-ansi-language:EN-GB;
mso-fareast-language:DE;mso-bidi-language:AR-SA;mso-bidi-font-weight:bold">是</span><span style="font-size:11.0pt;mso-bidi-font-size:10.5pt;font-family:"微软雅黑","sans-serif";
mso-bidi-font-family:Arial;mso-font-kerning:0pt;mso-ansi-language:EN-GB;
mso-fareast-language:ZH-CN;mso-bidi-language:AR-SA;mso-bidi-font-weight:bold">？</span>

Q49 ：<span style="font-size:14px"><span style="font-family:"微软雅黑","sans-serif"">您</span><span style="font-family:"微软雅黑","sans-serif"">购车的城市，</span><span style="font-family:"微软雅黑","sans-serif"">是</span><span style="font-family:"微软雅黑","sans-serif"">您经常用车的城市吗？</span></span>