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满意消费长三角·放心消费在嘉善——浙江嘉善县异地异店线下退换货服务满意度的调查问卷
亲爱的居民朋友:您好!嘉善县作为“满意消费长三角”行动在浙江省的示范区,正大力推行异地异店无理由退换货服务,旨在提升消费者消费体验感和满意度,营造更高品质的消费环境。本调查小组为探究此项服务的普及情况、群众满意度和建设影响因素,恳请您在百忙之中抽出宝贵时间填写这份问卷。您只需根据自己的实际情况“√”合适的答案或在____上填写对应的内容。本小组承诺对您填写的信息进行保密,调查结果仅用于学术研究。题

Q4 :请问您在嘉兴市哪个区域呢?
Q6 :<span style="font-size:16px"><span style="font-family:Calibri"><span style="font-family:宋体"><span style="font-family:宋体">您的性别:</span></span></span></span><br>
Q7 :<span style="font-size:16px"><span style="font-family:宋体"><span style="font-family:宋体">您的年龄:</span></span></span>
Q8 :<span style="font-size:16px"><span style="font-family:Calibri"><span style="font-family:宋体">您的文化</span></span><span style="font-family:宋体"><span style="font-family:宋体">程度</span></span><span style="font-family:Calibri"><span style="font-family:宋体">:</span></span></span>
Q9 :<span style="font-size:16px"><span style="background-color:#ffffff"><span style="font-family:Calibri">您的月收入:</span></span></span>
Q10 :<span style="font-size:16px"><span style="font-family:Calibri"><span style="background-color:#ffffff">您的职业:</span></span></span>
Q12 :<span style="font-size:16px"><span style="font-family:Calibri"><span style="font-family:宋体"><span style="font-family:宋体">您是通过哪些渠道了解异地异店线下退换货服务(可多选):</span></span></span></span>
Q13 :<span style="font-size:16px"><span style="font-family:Calibri"><span style="font-family:宋体"><span style="font-family:宋体">您对异地异店无理由退货服务了解程度如何:</span></span></span></span>
Q14 :<span style="font-size:16px"><span style="font-family:Calibri"><span style="font-family:宋体"><span style="font-family:宋体">请问您是否体验过异地异店无理由退换货:</span></span></span></span><br>
Q16 :<span style="font-family: 宋体; font-size: 16px; background-color: rgb(248, 248, 248);">您未体验异地异店无理由退换货服务的原因是(多选):</span>
Q18 :<span style="font-size:10.5pt"><span style="font-family:Calibri"><span style="font-size:16px"><span style="font-family:宋体"><span style="font-family:宋体">您退换货的商品有哪些类型(可多选):</span></span></span></span></span>
Q19 :<span style="font-size:16px"><span style="font-family:Calibri"><span style="font-family:宋体"><span style="font-family:宋体">您申请无理由退换货的过程是否顺利:</span></span></span></span>
Q20 :<span style="font-size:16px"><span style="font-family:Calibri"><span style="font-family:宋体"><span style="font-family:宋体">您采取了何种措施以解决:</span></span></span></span>
Q21 :<span style="font-size:16px"><span style="font-family:Calibri"><span style="font-family:宋体"><span style="font-family:宋体">通过这些措施,最终的维权效果如何:</span></span></span></span><br />
 
Q23 :<span style="font-size:16px"><span style="font-family:宋体"><span style="font-family:宋体">您认为异地异店线下无理由退货服务中哪些仍待改善(</span></span><span style="font-family:宋体"><span style="font-family:宋体">可</span></span><span style="font-family:宋体"><span style="font-family:宋体">多选):</span></span></span>
Q25 :<span style="font-size:16px"><span style="font-family:Calibri"><span style="font-family:宋体"><span style="font-family:宋体">您认为异地异店线下退换货给商家带来的额外费用应该如何解决:</span></span></span></span>
Q26 :<span style="font-size:16px"><span style="font-family:Calibri"><span style="font-family:宋体"><span style="font-family:宋体">您认为异地异店线下退换货服务所覆盖的产品类别范围:</span></span></span></span>
Q27 :<span style="font-size:16px"><span style="font-family:Calibri"><span style="font-family:宋体"><span style="font-family:宋体">您觉得是否需要针对不同种类商品的自身特点制定不同的线下退换货方案:</span></span></span></span><br>
Q29 :<span style="font-size:16px"><span style="font-family:Calibri"><span style="font-family:宋体"><span style="font-family:宋体">您认为有必要推广异地异店线下退换货服务吗?</span></span></span></span><br>
Q30 :<span style="font-size:16px"><span style="font-family:Calibri"><span style="font-family:宋体"><span style="font-family:宋体">您认为有必要实施推广</span>“线上买线下退”或“线下买线上退”新型服务<span style="font-family:宋体">吗?</span></span></span></span>
Q31 :<span style="font-size:16px"><span style="font-family:Calibri"><span style="font-family:宋体"><span style="font-family:宋体">您认为有必要建立如降低恶意退货的消费者信用分、设置黑名单之类的消费者线下诚信制度吗?</span></span></span></span>
Q32 :<span style="font-size:16px"><span style="font-family:Calibri"><span style="font-family:宋体"><span style="font-family:宋体">您认为政府有必要设置</span>“资金池”以补贴商家退换货服务成本<span style="font-family:宋体">吗?</span></span></span></span>
Q33 :您对该服务未来的发展能提供哪些建议?